Contact information

Here’s a draft for MyPonyStore.com. Replace [X–Y] with your confirmed processing time before publishing. I used the free-shipping code and contact email currently displayed on your website.

My Pony Store Shipping Policy

Thank you for shopping with Kristi’s My Pony Store! We appreciate your business and want you to know what to expect when placing an order.

Order Processing and Production

Orders are generally prepared for shipment within [X–Y] business days, unless a different timeframe is stated on the product page before purchase. Business days are Monday through Friday, excluding holidays.

Custom, personalized, and made-to-order products require production time before shipping. Any additional production time will be identified before you order.

Processing and production time are separate from the time your package spends traveling with the carrier.

Shipping Rates and Free Shipping

Shipping charges and available delivery methods are displayed at checkout before you complete your purchase.

We offer free shipping on orders over $100 with code KRISTISHIPS. Enter the code at checkout and verify that the shipping discount appears before submitting payment.

Shipping Destinations and Delivery Estimates

We ship to destinations supported by our checkout. Available services depend on your address and the products ordered.

Delivery estimates depend on the shipping method, destination, and carrier. Unless expressly guaranteed, arrival dates are estimates. Weather, holidays, customs processing, and carrier disruptions may affect delivery.

If expedited shipping is available, it speeds up carrier transit but does not shorten production time unless specifically stated.

Tracking and Separate Packages

When your order ships, we will send a shipping confirmation using the contact information supplied at checkout. Tracking information will be included when available. Tracking may not update until the carrier scans your package.

Items may ship separately and arrive on different days. Separate shipments will not increase the shipping amount you agreed to at checkout.

Address Changes

Please check your shipping address carefully, including apartment or unit numbers. If you notice an error, contact us immediately with your order number and corrected address. Changes may not be possible once fulfillment or shipping has begun.

Delayed, Missing, or Damaged Orders

If we cannot ship within the promised timeframe, we will notify you and provide the option to agree to a revised shipping date or cancel the unshipped items for a prompt refund. If we cannot fulfill your order, we will notify you and refund the affected items and applicable charges.

If a package is missing, arrives damaged, or contains an incorrect item, please contact us promptly. Include your order number, a description of the problem, and photographs when relevant. Keep the packaging while we investigate and help arrange an appropriate resolution.

International Orders

Where international shipping is available, customs duties, import taxes, or carrier clearance fees may apply. Charges not collected at checkout may be payable upon delivery. Customs processing can extend delivery times.

For shipping questions or help with an order, email wmsentmedia@gmail.com. Please include your order number so we can assist you.

The shipment-delay and refund wording follows FTC guidance for online orders.